Returns & Exchanges

At Livelo Bike Rental, we strive to provide the ultimate cycling experience, but we understand that plans can change. Our policy ensures a fair process for cancellations and adjustments to your high-performance bike rental or guided tour booking.

Return Process

• 1.
  Submit a Request

  Contact our support team via email or our online portal at least 48 hours before your booking start time to initiate a cancellation or rescheduling request.

• 2.
  Review Eligibility

  Our team will verify your request against our booking terms, taking into account the notice period and the specific equipment reserved for your ride.

• 3.
  Equipment Inspection

  For early returns of long-term rentals, our mechanics will perform a rapid safety and condition check to ensure the bike meets our premium maintenance standards.

• 4.
  Refund Processing

  Once approved, your refund or credit note will be processed within 5-7 business days back to your original payment method, minus any applicable administrative fees.