Frequently Asked Questions

Everything you need to know about your high-performance bike rental experience.

What types of bikes are available for rental?

We offer a premium fleet of high-performance road bikes, mountain bikes, and e-bikes from world-leading brands like Specialized, Trek, and Cannondale, all maintained to professional standards.

How does the bike delivery and collection process work?

Livelo provides a convenient concierge service where we deliver your bike directly to your hotel or accommodation at your requested time and collect it once your rental period is complete.

Are pedals, helmets, and accessories included?

Yes, every rental includes a high-quality helmet and a flat-pedal option. If you prefer clipless pedals (SPD, SPD-SL, or Look Keo), you can select them during checkout or bring your own.

What is your cancellation policy?

We offer a full refund for cancellations made at least 48 hours before your booking start time. Cancellations within 48 hours may be subject to a partial fee or store credit.

Do you provide GPS routes or guided tours?

Absolutely. We can provide GPX files for the best local cycling routes, and in many cities, we offer private guided tours led by experienced local cyclists.

Is insurance included in the rental price?

Basic maintenance is covered, but we highly recommend our optional Damage Waiver at checkout to protect against accidental damage to the bike during your ride.